arrow-left icon arrow-right icon behance icon cart icon chevron-left icon chevron-right icon comment icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook icon flickr icon google-plus icon googleplus icon instagram icon kickstarter icon link icon mail icon menu icon minus icon myspace icon payment-amazon_payments icon payment-american_express icon ApplePay payment-cirrus icon payment-diners_club icon payment-discover icon payment-google icon payment-interac icon payment-jcb icon payment-maestro icon payment-master icon payment-paypal icon payment-shopifypay payment-stripe icon payment-visa icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle icon plus icon rss icon search icon tumblr icon twitter icon vimeo icon vine icon youtube icon
My Cup of Tea
5 Denman Place, London, W1D 7AH T: +44 (0) 207 287 2255

General Terms


We hope you will be happy with the products you purchase from My Cup of Tea. If, however, you wish to return your order you can return teaware items or prepackaged products in store or by post. Items for return must be unused and in their original condition.
Unfortunately we cannot accept returns for any loose tea or tisanes. We sell all our teas by weight; we keep them in large caddies in our shop and package them to order for each customer. When packaged the teas are not airtight sealed but are closed with a wire fastener, which is why it is not possible for us to accept refunds or exchanges for these products.
If you wish to return teaware or prepackaged products by post you may do so within 30 days of delivery, and we will make a refund of eligible items minus delivery costs. My Cup of Tea is not responsible for payment of return postage. Please retain proof of postage.

Tea Tastings

All tastings must be paid for in advance to secure booking. Tickets are non-refundable. However, with a minimum of 48 hours notice tickets can be transferred to another name.